Overview
White-Glove Deployment: Managed setup for 900+ units with one-on-one intake sessions, configuring security profiles (Zscaler, VPN, Outlook), and ensuring users were fully authenticated before leaving the desk.
Secure Provisioning: Followed strict federal and SIDA guidelines to ensure every device met security compliance standards before field deployment.
Asset Lifecycle Management: Handled physical decommissioning of legacy hardware and maintained 100% accurate inventory records bridging physical deployment with digital tracking.
Standardized Workflow: Developed a repeatable checklist approach to configuration, ensuring zero drift across the entire 900+ unit rollout.
The Challenge: Fighting Data Entropy
A high-volume mobile hardware refresh for 900+ employees in a SIDA-cleared federal airport environment, requiring white-glove setup and zero security compliance gaps.
The timeline demanded rapid processing of 900+ devices while maintaining white-glove service quality and zero security configuration errors.
Operating in a Security Identification Display Area means every device movement and configuration step must be fully documented and compliant with federal regulations.
Airport personnel needed their devices functional immediately. Any downtime during the swap directly impacted their ability to perform critical duties.
The Solution: Non-Destructive Virtualization
Implemented a concierge-style deployment workflow with standardized checklists, one-on-one user intake, and real-time asset tracking throughout the rollout.
Conducted one-on-one sessions with staff to configure profiles, authenticate accounts, and verify functionality—ensuring users left with fully working devices.
Developed a standardized process to ensure Zscaler, VPN, and email profiles were configured identically across all 900+ units with zero drift.
Maintained live inventory records throughout the deployment, ensuring 100% accountability for issued and decommissioned hardware in the federal environment.
900+ units deployed on schedule with zero security non-compliance issues, high user satisfaction, and 100% inventory accountability for all assets.